Last Updated: 15.02.25
Laboratory Policies
At Tandtekniska, we strive to provide high-quality, precise, and reliable dental restorations for our clients. To ensure smooth collaboration and mutual understanding, please review our laboratory policies below.
1. Case Submission
• Order Placement: Cases can be submitted online, via email, or delivered directly to the laboratory. Please include all necessary case details, impressions, scans, and instructions.
• Digital Files: We accept STL and other standard dental file formats. Please ensure scans are clear and complete.
• Case Forms: A completed laboratory prescription form must accompany each order.
2. Turnaround Time
• Standard Cases: Average turnaround is [X] business days for crowns, bridges, and other common restorations.
• Complex Cases: Implant work, zirconia, and multi-unit restorations may require additional time. Exact timelines will be confirmed upon case submission.
• Rush Service: Available upon request at an additional fee, subject to laboratory capacity.
3. Cancellations & Adjustments
• Before Production: Orders can be cancelled or modified only if production has not yet started.
• After Production Begins: Changes may incur additional fees depending on the stage of fabrication.
4. Case Quality & Requirements
• Impressions/Scans: Clear and accurate impressions or scans are essential for high-quality results. Cases submitted with poor-quality records may be returned for correction.
• Bite Registration: Accurate bite registration must be provided to avoid occlusal discrepancies.
• Shade Information: Please provide precise shade instructions to ensure esthetic accuracy.
5. Payments
• Accepted Methods: We accept bank transfers, credit/debit cards, and other secure payment methods.
• Invoices: Invoices are issued with each case and payable within [X] days.
• Deposits: For new clients or large cases, a deposit may be required before production begins.
• Late Payments: Overdue balances may result in delays on future cases or suspension of services.
6. Delivery & Pick-Up
• Courier Service: We offer reliable pick-up and delivery options for local clients.
• Shipping: National and international shipping is available. Shipping costs may apply.
• Responsibility: The laboratory is not responsible for delays caused by third-party couriers.
7. Warranty & Remakes
• Warranty Period: All restorations are covered by a [X]-year warranty against material or manufacturing defects.
• Remakes: If a restoration does not fit due to laboratory error, we will remake it at no cost.
• Exclusions: Remakes due to poor impressions, incorrect instructions, or changes in treatment plan will be billed accordingly.
8. Confidentiality & Data Protection
• Patient Information: All patient-related information is treated as strictly confidential.
• Digital Records: Digital scans and files are stored securely and used only for case fabrication.
• Compliance: We adhere to applicable data protection and privacy regulations.
9. Communication
• Case Updates: Our team will inform you of any issues or delays as soon as possible.
• Support: Technical support is available during business hours to assist with case planning, materials, or protocols.
10. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
11. Contact Us
If you have any questions regarding our policies, please contact us at:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert laboratory address]
At Tandtekniska, we strive to provide high-quality, precise, and reliable dental restorations for our clients. To ensure smooth collaboration and mutual understanding, please review our laboratory policies below.
1. Case Submission
• Order Placement: Cases can be submitted online, via email, or delivered directly to the laboratory. Please include all necessary case details, impressions, scans, and instructions.
• Digital Files: We accept STL and other standard dental file formats. Please ensure scans are clear and complete.
• Case Forms: A completed laboratory prescription form must accompany each order.
2. Turnaround Time
• Standard Cases: Average turnaround is [X] business days for crowns, bridges, and other common restorations.
• Complex Cases: Implant work, zirconia, and multi-unit restorations may require additional time. Exact timelines will be confirmed upon case submission.
• Rush Service: Available upon request at an additional fee, subject to laboratory capacity.
3. Cancellations & Adjustments
• Before Production: Orders can be cancelled or modified only if production has not yet started.
• After Production Begins: Changes may incur additional fees depending on the stage of fabrication.
4. Case Quality & Requirements
• Impressions/Scans: Clear and accurate impressions or scans are essential for high-quality results. Cases submitted with poor-quality records may be returned for correction.
• Bite Registration: Accurate bite registration must be provided to avoid occlusal discrepancies.
• Shade Information: Please provide precise shade instructions to ensure esthetic accuracy.
5. Payments
• Accepted Methods: We accept bank transfers, credit/debit cards, and other secure payment methods.
• Invoices: Invoices are issued with each case and payable within [X] days.
• Deposits: For new clients or large cases, a deposit may be required before production begins.
• Late Payments: Overdue balances may result in delays on future cases or suspension of services.
6. Delivery & Pick-Up
• Courier Service: We offer reliable pick-up and delivery options for local clients.
• Shipping: National and international shipping is available. Shipping costs may apply.
• Responsibility: The laboratory is not responsible for delays caused by third-party couriers.
7. Warranty & Remakes
• Warranty Period: All restorations are covered by a [X]-year warranty against material or manufacturing defects.
• Remakes: If a restoration does not fit due to laboratory error, we will remake it at no cost.
• Exclusions: Remakes due to poor impressions, incorrect instructions, or changes in treatment plan will be billed accordingly.
8. Confidentiality & Data Protection
• Patient Information: All patient-related information is treated as strictly confidential.
• Digital Records: Digital scans and files are stored securely and used only for case fabrication.
• Compliance: We adhere to applicable data protection and privacy regulations.
9. Communication
• Case Updates: Our team will inform you of any issues or delays as soon as possible.
• Support: Technical support is available during business hours to assist with case planning, materials, or protocols.
10. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
11. Contact Us
If you have any questions regarding our policies, please contact us at:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert laboratory address]